Delivery & Return

Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.

Thank you for shopping at Mapple Dyne Check Pen by Octagon Solutions. We strive to provide high-quality products and a seamless experience. We are committed to delivering premium-quality products and ensuring complete customer satisfaction. Our goal is to provide a transparent shopping experience where you have full confidence before making a purchase. Please review our Return and Refund Policy carefully before placing your order.

Delivery Details Overview

At Octagon Solutions, we strive to provide you with high-quality products and a seamless shopping experience. However, due to the nature of our products and their specific application, we do not take back any items once they have been shipped.

Please be sure to review your order carefully before confirming the purchase. If you have any questions or concerns about a product, feel free to contact our customer support team before placing an order. We are here to assist you and provide you with all the necessary information to help you make an informed decision.

Octagon Solutions ensures fast, secure, and affordable delivery for all Dyne Test Pen orders across India and internationally. Choose from Standard Delivery, Express Shipping, or International Shipping as per your needs. For added convenience, you can also pick up your order from our office.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Order Cancellations

Once an order has been processed or dispatched, we are unable to accept cancellations. Our team works diligently to fulfill and ship orders promptly, and as a result, cancellations are not possible once the product is in transit.

If you need assistance before dispatch, you may contact us immediately at octagonsolutions75@gmail.com. We will do our best to accommodate your request if the order has not yet been shipped.

Defective or Damaged Products

In the rare event that you receive a defective or damaged product, we sincerely apologize for the inconvenience caused. Please follow these steps:

Notify us within 2 days of receiving your order by email at octagonsolutions75@gmail.com or call us at +91 9811117052.
Provide clear images or video proof of the damaged/defective product and packaging for verification purposes.
Once verified, we will work with you to find a suitable resolution, which may include a replacement or refund at our discretion.

Please Note:

Damage due to improper handling, storage, or usage after delivery will not be covered.
Products without proper proof of damage or claims made beyond the 2-day window will not qualify for replacement or refund.

Refunds (If Applicable)

Refunds are only processed in the following situations:

Product received is damaged, defective, or incorrect (with valid proof and claim raised within the allowed time frame).
Refunds will be made to the original payment method within 7-10 working days after verification and approval.

Non-Refundable Items:

Mapple Dyne Check Pens, are strictly non-returnable and non-refundable, except in the cases mentioned above.

If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact us:

FAQs – Shipping, Returns & Refunds

1. Can I return the Mapple Dyne Test Pen after purchase?

No, the Mapple Dyne Test Pen is a non-returnable product due to its chemical composition and strict quality standards.

2. Can I cancel my order after it has been placed?

Orders can only be canceled before dispatch. Once shipped, cancellations are not possible.

3. What if the product I receive is damaged or defective?

If your product is damaged or defective, contact us within 2 days of delivery at octagonsolutions75@gmail.com with proof (photos/videos). We’ll arrange a replacement or refund after verification.

4. How will I get a refund if my product is damaged?

Refunds (if applicable) will be processed to your original payment method within 7–10 business days after we verify the claim.

5. Do you offer exchanges?

No, exchanges are not available for the Mapple Dyne Test Pen since it is a non-returnable item.

6. My order hasn't arrived yet. Where is it?

You can track your order using the tracking details provided in your confirmation email. If you need help, contact us at octagonsolutions75@gmail.com.

7. Do you deliver on public holidays?